Agenda

08:30 AM
08:30 AM - 09:00 AM
AREA EXPO

Registrazione partecipanti e Networking Coffee
09:00 AM
09:00 AM - 09:45 AM
TEATRO VERDE

CRM e Digital Marketing FOOD & PHARMA

E-COMMERCE - CUSTOMER EXPERIENCE - LOYALTY - GAMIFICATION BRAND ENGAGEMENT - OMNICHANNEL - BIG DATA & ANALYTICS - SOCIAL MEDIA MARKETING
09:45 AM
09:45 AM - 10:00 AM
AREA EXPO

Networking Coffee
02:00 PM
02:00 PM - 03:00 PM
TEATRO VERDE

CRM e Contact Center BANKING & FINANCE

CONTACT CENTER - CHATBOT - VIDEO ENGAGEMENT - ROBOTIC PROCESS AUTOMATION - BIG DATA - MOBILE MARKETING - CRM SOFTWARE - CUSTOMER EXPERIENCE - DIGITAL MARKETING
03:00 PM
03:00 PM - 03:15 PM
AREA EXPO

Networking Coffee
03:15 PM
03:15 PM - 04:15 PM
TEATRO VERDE

CRM e Contact Center INSURANCE

OMNICHANNEL - CONTACT CENTER - CHATBOT - ARTIFICIAL INTELLIGENCE - ROBOTIC PROCESS AUTOMATION - DIGITAL MARKETING BIG DATA & ANALITYCS - WEARABLE & MOBILE TECHNOLOGY - SMART ENGAGEMENT
04:15 PM
04:15 PM -
TEATRO VERDE

Fine lavori e Ringraziamenti finali
02:00 PM
02:00 PM - 03:00 PM
TEATRO ROSSO

CRM e Contact Center RETAIL & GDO

CRM SOFTWARE - ANALYTICS - FIDELITY CARD - E- COMMERCE - DIGITAL COUPONING - CASHBACK SOLUTIONS - MOBILE MARKETING - DIGITAL SIGNAGE - PROXIMITY MARKETING.
03:00 PM
03:00 PM - 03:15 PM
AREA EXPO

Networking Coffee
04:15 PM
04:15 PM -
TEATRO ROSSO

Fine lavori e Ringraziamenti finali
11:30 AM
11:30 AM - 12:45 AM
TEATRO VERDE

CRM, Contact Center e Digital Marketing ENTERTAINMENT

OMNICHANNEL - CRM - CONTACT CENTER - CUSTOMER EXPERIENCE - BIG DATA & ANALYTICS - DIGITAL MARKETING - LOYALTY - MOBILE MARKETING - SOCIAL MEDIA MARKETING
12:45 AM
12:45 AM - 02:00 PM
AREA EXPO

Networking Lunch e Networking Speaker Lunch
10:00 AM
10:00 AM - 11:00 AM

CRM e DIGITAL MARKETING AUTOMOTIVE

DIGITAL MARKETING - OMNICHANNEL - CUSTOMER EXPERIENCE -GAMIFICATION - BRAND AWARNESS - REMARKETING - BIG DATA & ANALYTICS - GEOMARKETING - COMMUNITY
11:00 AM
11:00 AM - 11:30 AM
AREA EXPO

Networking Coffee
11:30 AM
11:30 AM - 12:45 AM
TEATRO ROSSO

CRM, Contact Center e Digital Marketing TRANSPORT

OMNICHANNEL - CRM - CONTACT CENTER - CUSTOMER EXPERIENCE - BIG DATA & ANALYTICS - LOYALTY - MOBILE MARKETING -SOCIAL MEDIA MARKETING
12:45 PM
12:45 PM - 02:00 PM
AREA EXPO

Networking Lunch e Networking Speaker Lunch
10:15 AM
10:15 AM - 11:00 AM
TEATRO VERDE

CRM e Contact Center ENERGY & UTILITY

CRM - BILLING - CONTACT CENTER - BIG DATA & ANALYTICS - MOBILE MARKETING - SOCIAL MEDIA MARKETING - CUSTOMER EXPERIENCE - CHATBOT & A.I. - BRAND ENGAGEMENT
11:00 AM
11:00 AM - 11:30 AM
AREA EXPO

Networking Coffee
10:00 AM
10:00 AM - 10:15 AM
TEATRO VERDE

Dal CRM al Customer Engagement Center

10:45 AM
10:45 AM - 11:00 AM
AREA EXPO

Networking Coffee
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