Agenda

08:30 AM
08:30 AM - 09:00 AM
AREA EXPO

NETWORKING TIME

Registrazione partecipanti e Networking Coffee
09:00 AM
09:00 AM - 09:45 AM
TAVOLA ROTONDA: CRM e Digital Marketing PHARMA & COSMETICS

OMNICHANNEL - BIG DATA & ANALYTICS - WEARABLE & MOBILE TECHNOLOGY - GAMIFICATION - SMART ENGAGEMENT - VIRTUAL REALITY - DIGITAL MARKETING - SOCIAL MEDIA MARKETING

09:45 AM
09:45 AM - 10:00 AM
AREA EXPO

NETWORKING TIME

Networking Coffee
08:30 AM
08:30 AM - 09:00 AM
AREA EXPO

NETWORKING TIME

Registrazione Partecipanti e Networking Coffee
09:00 AM
09:00 AM - 09:45 PM
TAVOLA ROTONDA: CRM e Digital Marketing FOOD

E-COMMERCE - CUSTOMER EXPERIENCE - LOYALTY - GAMIFICATION - BRAND ENGAGEMENT - OMNICHANNEL - BIG DATA & ANALYTICS - SOCIAL MEDIA MARKETING

09:45 AM
09:45 AM - 10:00 AM
AREA EXPO

NETWORKING TIME

Networking Coffee
10:00 AM
10:00 AM - 10:15 AM
INTERVENTO A CURA ESPERTO

Boost your customer experience with voice biometrics from Aculab

Valter Emanuel Channel Sales Manager International ACULAB
10:15 AM
10:15 AM - 10:30 AM
INTERVENTO A CURA ESPERTO

Titolo in fase di definizione

Fabio Gianfrancesco Technical Sales Manager NFON ITALIA e Vincenzo Della Monica Technical Sales Manager NFON ITALIA
10:30 AM
10:30 AM - 10:45 AM
INTERVENTO A CURA ESPERTO

TITOLO INTERVENTO

10:45 AM
10:45 AM - 11:00 AM
INTERVENTO A CURA ESPERTO

TITOLO INTERVENTO

11:00 AM
11:00 AM - 11:15 AM
AREA EXPO

NETWORKING TIME

Networking Coffee
11:15 AM
11:15 AM - 12:00 AM
TAVOLA ROTONDA: CRM, Contact Center e Digital Marketing TRANSPORT

OMNICHANNEL - CRM - CONTACT CENTER - CUSTOMER EXPERIENCE - LOYALTY - BIG DATA & ANALYTICS - MOBILE MARKETING - SOCIAL MEDIA MARKETING

12:00 PM
12:00 PM - 12:45 PM
TAVOLA ROTONDA: CRM, Contact Center e Digital Marketing AUTOMOTIVE

DIGITAL MARKETING - OMNICHANNEL - CUSTOMER EXPERIENCE - GAMIFICATION - REMARKETING - BRAND AWARNESS - BIG DATA & ANALYTICS - GEOMARKETING - COMMUNITY

12:45 PM
12:45 PM - 02:15 PM
AREA EXPO

NETWORKING TIME

Networking Lunch in Area Expo e Networking Speaker Lunch
11:15 AM
11:15 AM - 12:00 PM
TAVOLA ROTONDA: CRM, Contact Center e Digital Marketing ENERGY & UTILITY

CRM - BILLING - CONTACT CENTER - BIG DATA & ANALYTICS - MOBILE MARKETING - SOCIAL MEDIA MARKETING - CUSTOMER EXPERIENCE - CHATBOT & A.I. - BRAND ENGAGEMENT

12:00 PM
12:00 PM - 12:45 PM
TAVOLA ROTONDA: CRM, Contact Center e Digital Marketing ENTERTAINMENT

OMNICHANNEL - CRM - CONTACT CENTER - CUSTOMER EXPERIENCE - BIG DATA & ANALYTICS - DIGITAL MARKETING - LOYALTY - MOBILE MARKETING - SOCIAL MEDIA MARKETING

12:45 PM
12:45 PM - 02:15 PM
AREA EXPO

NETWORKING TIME

Networking Lunch in Area Expo e Networking Speaker Lunch
02:15 PM
02:15 PM - 03:15 PM
TAVOLA ROTONDA: CRM e Digital Marketing FASHION & LUXURY

OMNICHANNEL - CUSTOMER ENGAGEMENT - ANALITYCS & BIG DATA - GEOMARKETING - E-COMMERCE - SOCIAL MEDIA MARKETING - MOBILE MARKETING - BRANDING GENERATION

03:15 PM
03:15 PM - 03:30 PM
EXPO AREA

NETWORKING TIME

Networking Coffee
03:30 PM
03:30 PM - 04:15 PM
TAVOLA ROTONDA: CRM, Contact Center e Digital Marketing RETAIL & GDO

CRM SOFTWARE - ANALYTICS - FIDELITY CARD - E- COMMERCE - DIGITAL COUPONING - CASHBACK SOLUTIONS - MOBILE MARKETING - DIGITAL SIGNAGE - PROXIMITY MARKETING

04:15 PM
04:15 PM - 04:30 PM
AREA EXPO

NETWORKING TIME

Fine Lavori e Ringraziamenti Finali
02:15 PM
02:15 PM - 03:15 PM
TAVOLA ROTONDA: CRM, Contact Center e Digital Marketing INSURANCE

OMNICHANNEL - CONTACT CENTER - CHATBOT - ARTIFICIAL INTELLIGENCE - ROBOTIC PROCESS AUTOMATION - DIGITAL MARKETING - BIG DATA & ANALITYCS - WEARABLE & MOBILE TECHNOLOGY - SMART ENGAGEMENT

03:15 PM
03:15 PM - 03:30 PM
AREA EXPO

NETWORKING TIME

Networking Coffee
03:30 PM
03:30 PM - 04:15 PM
TAVOLA ROTONDA: CRM, Contact Center e Digital Marketing BANKING & FINANCE

CONTACT CENTER - CHATBOT - VIDEO ENGAGEMENT - ROBOTIC PROCESS AUTOMATION - BIG DATA MOBILE MARKETING - CRM SOFTWARE - CUSTOMER EXPERIENCE - DIGITAL MARKETING

04:15 PM
04:15 PM - 04:30 PM
AREA EXPO

NETWORKING TIME

Fine Lavori e Ringraziamenti Finali
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